Customer Satisfaction

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September 23rd, 2021

Compliance or Values Question1 Review chapter 7 of the textbook discussing compliance versus values-based ethical cultures. First, describe the main differences between each type of ethical culture and then decide which type you would recommend to your organization and why.Question2 Mitigating Ethical Risk Review Case 8 in the textbook on delivering customer satisfaction at Zappos. While the case examines Zappos’ focus on stakeholder happiness and its contribution to success, the company is not without ethical challenges. Based on the case, how do you believe Zappos managed ethical risk? Are there any possible ethical risks in the future? Please explain.

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