Customer Service Job

You are the HR Manager for a cable company that has recently decided to build a new call centerto handle customer service issues. Your company is considering four (4) locations for the callcenter: Memphis, TN; Montgomery, AL;Jackson, MS; and Baton Rouge, LA. The plans are toinitially hire 100 customer service representatives with the potential to hire another 50representatives within three (3) years of the facility’s opening. You have been tasked todetermine which location would be best, developing the customer service representative jobdescription, developing the recruitment program for the position, and determining the selectionprocess, training program and pay structure for the position.Prepare the synthesis paper using the following guidelines:• A minimum of 2,000 words, double-spaced, Times New Roman font, using APAstandards for formatting• Include a title page which features the title of paper, your name, course name andcourse number, and date of submission.• Synthesis papers should demonstrate understanding of the following coursetopics:o External Workforce Assessmento Job Description and Job Specificationso Recruitment Program andAdso Selection Process (including the type of interview and interviewquestions)o Training Program (including orientation)o Pay Structure (including pay survey information)o biblical references• A reference page• A minimum of 10 references are required, including the text, The Holy Bible,books and articles from academic sources (Online Library), and other periodicals.